Refund Policy

Introduction

At PLAYPROSOFT, we strive to ensure that our customers are satisfied with their purchases. If you're not completely happy with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, your request must be submitted within 30 days of the purchase date. The product must be in the original condition and any download or usage limits should not be exceeded.

Non-refundable Items

Some items are non-refundable, such as:

• Customized or personalized products
• Items purchased on sale or with a promotional discount
• Products that have been downloaded fully or partially used

How to Request a Refund

To request a refund, please contact our customer service team with the following information:

• Your full name and contact details
• Order number and purchase date
• Reason for requesting the refund

Our team will review your request and respond within 5-7 business days.

Processing Refunds

If your refund request is approved, we will initiate a refund to your original method of payment within 10 business days. The time it takes to reflect in your account may vary depending on your card issuer's policy.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected] or call us at (555) 123-4567, Monday through Friday, 9 AM to 5 PM.